Finding out what makes your customers well... happy.

Next to the commodity you offer, one of the most important assets a utility possesses is its data, especially when it comes to customer relations. Information is the tool a utility needs most to identify, confirm and correct customer issues.

Information is precisely what the Ecologic Meter Data Management System (MDMS) provides in real time, system wide data on consumption, outages, billings and more. It if effects your customers, you can most likely access the data you need using MDMS.

Of course, MDMS is more than a data repository. It's also an automated tool. For example, not only can it detect outages nearly instantly, it can also issue service reports to get the outage repaired.

The Ecologic MDMS enables utility customer service representatives the ability to provide detailed billing information and remotely take a customer's service online or off as needed.

In some ways, the Ecologic MDMS is like having a service window in every customer's home.